Frequently Asked Questions
Everything you need to know about bringing premium sound and comfort to your home.
What is the standard shipping timeframe for home furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-10 business days. Large furniture items may require additional time for white-glove delivery services.
Do you offer a warranty on electronic home equipment?
Yes, all DECIBEL electronic products come with a comprehensive 2-year manufacturer warranty that covers defects in materials and workmanship under normal home use.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and in unused condition. Please note that custom-made furniture or final sale items are not eligible for return.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's portal. You can also view your order status at any time by logging into your DECIBEL account.
Are your materials sustainably sourced?
At DECIBEL, we are committed to the environment. 85% of our wood-based furniture is FSC-certified, and we prioritize low-VOC finishes to ensure the air quality in your home remains safe.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for eligible purchases.